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Baylor-Uganda directorate of operations is one of the most critical support function that ensures effective and efficient program implementation. It entails the human resources, administration, management, Information and communication technology, procurement and facilities. During the year, there were 3 board meetings with one held in West Nile that informed critical decisions affecting the organization and its stakeholders. The operations department also reviewed a number of policy documents including the human resource, procurement and stores manuals in addition to supporting the smooth closure of the SAINTS project and the West Nile arm of the CDC funded East-West Nile Project.

Human Resource Development
Baylor Uganda has a diverse human resources function that cuts across three subunits of services and compliance, performance management and staff development which together; improves staff productivity through developing each staff as a leader to stimulate high performance standards for its 400 full time staff and 800 district supported staff . Through strategies of motivation, providing growth opportunities through trainings and
scholarships coupled with creating a supportive and an engaging work environment, Baylor-Uganda is guaranteed of a workforce that is ambitious, reliable, creative, confident and autonomous. During the period, 72 new staff were recruited to fill staff gaps in audit, finance, medical and psychosocial program, strategic planning, and health systems strengthening. The people & organizational development committee of the board is also in the process of reconstituting the board composition based on geographical spread, gender variation and technical field.

Staff Development
Staff development is key for organizational growth. Baylor-Uganda ensures continuous on-job training and mentorship through capturing training needs analysis for each staff on a monthly basis while new staff undergo an onboarding process following their orientation to bring them up to speed with the organizational culture and job expectations. During the year, 380 staff benefited from a number of professional development trainings which were conducted to develop capacity of staff to excel within and beyond. Staff were trained on: Infant and Young Child feeding & Baby Friendly Hospital Initiative TOT, Quality Improvement, HMIS Training, Helping Babies Breath ToT, Family Support Groups for Service Providers, Service Provider HIV Prevention & Involvement Training for Key Populations. Other trainings were; Leadership, TB, Resilience, Customer Service for Health, Call Center Biosecurity Training, NationalToT On Adolescent Hiv Care & Support, Nutrition Assessment Counseling & Support(NACS), Provider Initiated HIV Counseling and Testing, Gender Norms & Sexual Gender Based Violence were also conducted.

E-Learning
After recognizing the necessity for staff to have trainings available at the click of a button to maximize time usage, Baylor-Uganda innovated an E-learning platform which is currently in its infancy. In the period, an E-Learning Global Health fellow was recruited to support the process of establishing the platform.

Performance Management
Baylor Uganda used the Operant Competence Based Performance Management and Control System (OCBP-MC) which aims to align objectives and targets cascading down organizational strategic objectives from programs, departments, units down to individual level while utilizing data from both internal and external reviewers. The OCB-PMC system promotes two cycles with four stages in which employees can realize their full potential and register desired performance. These stages involve performance planning, review & learning (appraisal), management and performance reward.

Reward and Recognition Ceremony
Rewarding performance means providing incentives to, and recognition of employees for their performance and acknowledging their contributions to organizational goals. This year, Baylor- Uganda in its 1st ever Human Resource Award ceremony recognized and awarded 80 staff with glass plaques and certificates for their outstanding performance , creativity and innovations in 2015

The awards were based on a competence based 360 degree system, on both technical and soft competences while aiming at enhancing fruitful competition to engrave Baylor-Uganda staff into being performance driven.

Procurement
Procurement of medicines and health supplies, other supplies as well as contracts for civil and electrical works were undertaken during the year in addition to distributing 300 office chairs, 80 tables, 400 waiting benches and 40 dispensing tables from the closed westnile project to 67 health facilities.

Administration
Administration oversees coordination of regional offices and administrative staff. During the period, office space was identified at SOLIZ House to cater for the growing number of staff at Center of Excellence. 40 non – clinical staff under Health Systems Strengthening, SMGL, Human Resources, M&E , Lab and audit were resettled.

Facilities
In collaboration with district local governments, Baylor-Uganda supported the refurbishment of a number of Laboratories, maternity wards, Neonatal Intensive Care Units (NICUs) and ART clinics in addition to working with Ministry of Health and Makerere University to put in place a new model of incinerators to be piloted at 9 health center IVs in eastern and Rwenzori regions.

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